Upwardly mobile or stuck in neutral?

I just received good news from a friend in the industry who is very close to moving from a job as a school bus driver for a school district to a management trainee for a contractor. She has her sights set on becoming a transportation director one day, and I believe she's going to do it.

Not every bus driver, however, aspires to become a manager. Some are quite happy where they're at, and there's certainly nothing wrong with that. But I wonder if we're doing enough as an industry to develop our internal talent so that we don't have to look outside the organization when it's time to fill a managerial slot.

It's easy to overlook your own people as the future leaders of the organization. We tend to focus on their weaknesses and idiosyncracies (e.g., reads poetry during his breaks, has a baffling sense of humor, doesn't wash his car regularly) rather than looking at what they could become if properly motivated, challenged and, most importantly, trained.

I've seen many editors here at Bobit Business Media who were hired as entry-level editorial assistants rise through the ranks to become the top editors of their magazines. I have to admit that I was surprised that they moved up the ladder because I was saddled with memories of their early tenure, when they were still green and had a long way to go to reach a level of competence.

But they did. With the proper training, they developed the skill sets they needed to excel. And, as they developed the skills they needed, they also developed self-confidence, which I could see in their bearing and manner. It is extremely satisfying to witness this type of on-the-job growth.

So my recommendation is for managers to keep pushing for the development of your people and for the more junior employees to keep trying to develop your skills. One day, in the not-too-distant future, the folks who are running things will be retiring and those of you who are not going to be retiring will need to be prepared to take over.

Most people call this "succession planning." To me, that sounds too much like kings and queens handing their crowns and sceptors to undeserving sons and daughters. I like to think of it as "getting ready."

Until next time.

Steve 

Print | posted on Tuesday, August 28, 2007 12:08 PM

Comments

 re: Upwardly mobile or stuck in neutral?

left by Andy J. Martin at 8/28/2007 1:11 PM
Steve,

I would agree that this is many times overlooked and the internal talent is there or within the organization. I just began my 21st year as Director of the second largests School District in Illinois (School District U46, Elgin, IL.) I have an office staff (including driver trainers) of 15 employees. Of that, 13 were promoted from professional school bus drivers. Both of my Assistant Director of Transportation and Assistant Director of Operations were Hired by myself from the U46 driving team.

Great article!
Andy J. Martin

 re: Upwardly mobile or stuck in neutral?

left by Scott Seeby at 8/28/2007 1:33 PM
I wish your friend good luck. I started, back in June 1989 the school bus company I worked for was bought out by Mayflower Contract Service. They came in interviewed a few of us, for managers. That September of 89 I was assigned assitant manger of a 84 bus contract, one year later I was promoted as a full manager of the contract. From there I became a senior contract manager and started training new recruits manager a 250 bus operation. By that time the company changed recruiting to the point you needed a college degree to become a manger trainee. That was hard by it self, trying to have the trainees relate to the driving force, yes they know there way around a spread sheet, but could not handle there way around a bus, or the drivers room.

The advice I will give to your friend. Never ever forget where you came from. Or give up your school bus license.

That way when you discpline a driver, you can state I have been there and done that, and you should see the looks you get when your boss pulls up at a school with a load of school children.

 re: Upwardly mobile or stuck in neutral?

left by Alan Becker at 8/28/2007 1:37 PM
I have to agree with what you are saying about teaching and encouraging those who work for us to reach for the moon, and better themselves. Personally, as a shop manager for a contractor I saw the writing on the wall a few years ago when the contractor I was working for had to re-bid the contract. As an ASE master certified school bus mechanic and having been a shop manager for several years, I went to school at night and earned my Bachelor degree in Business Management. Last year I went back to school to earn a MBA. My desire is to get into a regional or corporate position dealing with fleet maintenance.

I have always been able to teach or encourage those who have worked for me to expand their knowledge. It is great to see someone who did not have the self confidence in themselves to learn about electronic engine diagnostics to become the best troubleshooter in the shop. Or, take the person stuck in the lube bay to be remolded into an all around bus mechanic.

I share this with you because, for those of us who work in a management position, to be willing to take the time and committment to improve our lives, sacrificing our family time and any spare time we may have had. Hoping that those who work for us will be willing to do the same. In my shop self improvement is a major topic when it comes to annual performance reviews.

 re: Upwardly mobile or stuck in neutral?

left by Norman Mars at 8/28/2007 1:46 PM
You make some excellent points, Steve. As a "senior citizen" of our industry, and one who supervises and works with quite a few other "well seasoned" veterans who are planning or at least talking about retirement, I know that we have to plan for the future, and we need to do it now. Additionally, there's an old saying, "You can't be promoted until there's someone ready to take your place." So it is in our best interests to seek out those team members who posess talent, dependability, integrity, interest in advancement, and leadership abilities, and to develop these people so that they will be ready to step up when the time arrives that they are needed.

 re: Upwardly mobile or stuck in neutral?

left by Bob at 8/28/2007 3:18 PM
Steve,

I completely agree with you. I wish your friend luck as she advances her career in pupil transportation.

My pupil transportation career began in 2003 when I turned 21. I obtained my CDL permit, filled out an application at my local contractor's office, and a few months later I began my training. Four years later, I am a driver instructor for our location of 80 drivers. As a matter of fact, I am currently training my first group of drivers.

You don't find too many "young'uns" such as myself interested in a career in pupil transportation. Personally, I am very interested in the industry and have been for some time. I attend school transportation conferences and trade shows to better myself and stay up-to-date on the latest emerging technology. I hope to continue moving up the ladder in the pupil transportation field.

Thank you for sharing your perspective on this topic, Steve.

 re: Upwardly mobile or stuck in neutral?

left by Judi Root Area Bus Supervisor at 8/28/2007 3:33 PM
Our new Director here at LAUSD is proof that you can rise through the ranks!! Rick Boullt took over as Director of Transportation July 1.
His career at LAUSD however started some 25 years ago as a School Bus Driver, Area Bus Supervisor, Transportation Planner,Transportation Manager, Deputy Director and currently Director.He should serve as an inspiration to any employee who has aspirations of rising to the top.Not only is there a sense of familiarity but that of loyalty and cohesivness.We all look forward to starting a great new school year!!!!

 re: Upwardly mobile or stuck in neutral?

left by Katie Ruthi at 8/28/2007 5:11 PM
Steve,
Thank you for bringing up this topic and Hooray for your friend!!! The only people stuck in neutral are those that choose to be there.
I came up through the ranks and learned in the business. I was fortunate enough to work for Steve Tominia at Ryder who believed in giving opportunities and training to people who wanted to learn. He was supportive and offered a lot of encouragement along the way. John Elliott, then vice-president of our division, encouraged the concept of growing management people out of the driver ranks. I was also fortunate to have Dick Fischer, Larry Bluthardt and Carlysle Beasley as mentors. They don't come any better than these guys and I thank them from the bottom of my heart for their willingness to share their knowledge with others. There were a lot of people in KSPTA (Kansas State Pupil Transportation Assoc.), NASDPTS and NAPT that were great resources.
So, with that said, here is my advice for anyone who has asperations of moving up the ladder:
1. Pay attention to all the aspects of your job, not just the part of the job you like.
2. Do EVERY part of your job to the best of your ability.
3. When training is offered SIGN UP!!!
4. Pay attention and contribute when you are in a class to learn.
5. Be willing to put in some of your own time.
6. Be a safe driver no matter what you are driving or where you are. (on & off the clock)
7. During your evaluations let your supervisor know that you are interested in learning more.
8. Practice for and participate in state and local school bus competitions and seminars. Always be willing to get better at what you are doing.
For those folks in management remember that it has always been said that if you want to advance you need to have someone trained to replace you!!! So look at your own staff and start getting them ready.
Good luck to your friend and to the others that want a career in School Transportation so that the school buses keep rolling. God bless you all for the GREAT job you do every day!!!

Katie Ruthi (retired)




 re: Upwardly mobile or stuck in neutral?

left by Ivan Winger at 8/28/2007 6:25 PM
Steve I couldn't agree with you more. My experience with a National Express school bus company in Ontario, Canada with most of their management that had previous experience in areas i.e. driving,training and safety were terminated and replaced with management from outside with absolutely no experience in the school bus industry. They lack respect for the drivers and have even terminated good drivers. Those that work their way up through the system seem to better understand drivers and the concerns drivers have. They even do this with a major driver shortage problem.

 re: Upwardly mobile or stuck in neutral?

left by Bob Cushing at 8/29/2007 3:08 AM
STEVE,
REAL INFORMATIVE EDITORIAL. SOME SCHOOLBUS DRIVERS THINK THEIR JUST A BUS DRIVER ! TO ME THATS NOT TRUE, THEY ARE A DEDICATED (SCHOOL BUS DRIVER). THIS IS A PROFESSION TODAY, WITH HIGH STANDARDS AND PEOPLE DOING SUCH A JOB HAVE SUCH A SERIOUS UNDERTAKING THE PUBLIC JUST DOES NOT SEE. LEARNING FROM SUPERIORS IS GREAT AND EDUCATIONAL. THATS HOW I WENT FROM DRIVER TO SENIOR DRIVER SUPERVISOR. SOMEDAY SOMEONE ELSE WILL FILL MY SHOES AS WELL. I WISH THEM LUCK. IT HAS IT'S REWARDS. AFTER ALL, THE MORE A EMPLOYEE IS KEPT FRESH, THE SAFER THE CARGO. BOB CUSHING EAST GREENBUSH CENTRAL SCHOOLS NEW YORK.

 re: Upwardly mobile or stuck in neutral?

left by Ron Cook at 8/29/2007 4:38 AM
The managers at our locations come up through
the ranks and should be fired for incompentance.
Even the reginonal vice president was a bus driver at one time an knows little whats going
on. Sometimes when you promote within these people their ego goes way above there knowledge and its my way or the highway, and 9 out of 10 times if the management will listen to the drivers better things come out of it.

 re: Upwardly mobile or stuck in neutral?

left by Rick Iannelli at 8/29/2007 8:40 AM
I feel all companies should promote from within their own ranks. I became the Transportation Director for Arlington Public Schools after driving a bus for 15 years. After 10 years as Director you get to know which employees can handle the job in your abscence. You also get someone familiar with your operations, routes and students. Even if an employee may be rough around the edges, through training they can become a well rounded addition to any administrative staff. I was fortunate to have my predecessor show me the ropes before retiring. I also grew up and finished school in town so I already had an advantage in knowing many families and the layout of the town before I took the position.
That is always the case when you promote an employee already in your staff.

 re: Upwardly mobile or stuck in neutral?

left by Melissa Schra at 8/29/2007 8:48 AM
Myself, I came to work as a driver part time 4 1/2 years ago. Management saw potential in myself. I moved into training and then into the safety department. I now head the Training Department of 15. As well as advise 450+ drivers in safety every day. If you aspire for bigger things, try shadowing people and learning all you can.

 re: Upwardly mobile or stuck in neutral?

left by Cheri Jones at 8/30/2007 6:18 AM
I'd like to point out two pitfalls for drivers thinking about moving into management: confidentiality and favoritism. If you love to gossip in the Break Room, you can bet Management knows it and won't consider you for advancement. Managers are privy to situations that cannot be shared with anyone, except those involved. If you are the type of person who can't hold on to a juicy tidbit, advancment will elude you. Best to keep your own council and refuse to pass on what usually are lies.

Are you popular at the Transportation Dept.? Do you have lots of friends and co-workers who enjoy your company? Would you be able to discipline any one of those drivers? Are you willing to lose some of those friends who will turn their backs on you in envy when you are promoted? Or will you overlook their infractions to keep them as friends?

These are all very hard questions, but you need to know all the answers before applying for advancement within your Transportation Dept.

Good luck to those who are trying and to those who have succeeded!

 re: Upwardly mobile or stuck in neutral?

left by Remaining anonymous at 9/3/2007 12:20 PM
Thank you, everyone, for all of your well wishes. I was most touched by the comments and advice from Katie Ruthie, Scott Seeby and Bob (08/28/07 3:18PM).

Scott, you are so right. One thing my HR manager has always told me is to "never forget where you have come from", and I know she is absolutely correct. We must never lose touch with why we are here - for the children - we do this all for them and for their safety every single day. And we must never forget the drivers and what it feels like to walk in their shoes. Also, don't worry, I will never give up my bus license.

Katie, your check-off list is "right on"! It is nice to hear I was doing things right all along.

And last, but not least, Bob - I feel we have much in common along this path of student transportation. Your comments hit a soft spot with me. Thank you.

Being given the opportunity to advance within my career is a dream come true. After a lot of hard work; sweating over college studies and exams, attending conferences, continuously reading and researching to stay abreast within this changing Industry, and always remembering to work on my public image - it is a rewarding feeling to be recognized and to be given the chance to spread my wings and fly within this field that truly interests me.

I did not mean to leave anyone out so I wish to thank everyone for all of your kind words, well wishes and great advice.

Thank you Steve!

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